Family Focus

	OptiVox Family Link is being used to communicate test results to patients at Englewood Hospital's breast center. The center advises patients to call for their results within 3 to 5 days, reducing wait time for patients. Among the outcomes are fewer calls to the front desk and scheduling lines from patients asking for results. "Family Link is just another way to increase our communication with patients. It gives our patients peace of mind when they know they can call to hear their results in just a few days." -Dawn Hegadorn, Breast Center Manager, Englewood Hospital

OptiVox Family Link facilitates the delivery of patient updates through a secure phone-based system. Local and remote family members conveniently receive updates 24/7 by accessing a secure telephone number and entering a unique login. Patients designate individuals authorized to receive updates, reducing the HIPAA burden on caregivers.

Family Link eliminates the need for families to wait to receive updates from staff or family members monitoring the hospitalized patient. While face-to-face communication continues, routine updates promote collaboration and keep all family members continually informed.

OptiVox Family Link is also used to record discharge instructions and test results, providing reassurance to patient and family members when they return home.