Patient Flow

	Ingalls Memorial Hospital (Harvey, Il.) uses OptiVox to coordinate transfers among internal departments and with four off-site urgent care centers. The process has expedited throughput through the Emergency Department, Cath Lab and PACU. The process also helps receiving units regulate bed flow by establishing an expectation for the time of transfer.

The average patient is transferred more than five times during a single hospital stay according to the Joint Commission. The efficient transfer of care between care providers ensures maximum outcomes in hospital performance, quality and patient safety.

OptiVox increases the efficiency of transfers by allowing transferring units to drop-off hand-offs by phone and alert receiving unit of the patient's anticipated arrival. This eliminates phone tag and paperwork, reducing delays in transfers and admissions.